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Frequently asked questions
SHIPPING EXPERIENCE
We're committed to making your entire experience a pleasant one, from shopping to shipping.
CUSTOMS & DUTIES
The customs and duties are paid by the customer, the parcel reaches to you directly at your address.
INSURED & DISCREET PACKAGING
Our insured shipping box won't give away what's inside.
TRACKING NUMBER
The tracking number is sent on your email as soon as your order is shipped.
We generally do not accept returns. Please contact us if you have any questions before making a purchase.
Please make an unboxing video for reference.
We welcome custom designs, let's get on a call to craft something beautiful for yourself and talk about designs & gemstones which appeal to you and we are sure to make something heavenly.
Your dream jewelry is just a call away !
Contact us (https://www.luniajewels.com/contact)
It would be great to have a word with you and answer questions you may have.
Please book a call so we can connect to talk about your queries.
Contact us (https://www.luniajewels.com/contact)
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